Through its website “Trapani Global Service”, the “Trapani Global Service, offers rental services with driver by minibus with a capacity of 1 to 8 passengers.
The type of service is that of the Shuttle transfer “door to door” according to which, upon online booking at the websites of the “Trapani Global Service” network,
The customer purchases one or more seats (depending on need and availability) on a specific shuttle, identified among those proposed according to the expected departure or arrival time of the relative flight.
The service will not be exclusive, therefore, most likely the transfer can be shared with other passengers.
“ONLINE” RESERVATIONS
1st. “Trapani Global Service” RESERVES THE RIGHT TO GUARANTEE THE SERVICE FOR RESERVATIONS MADE BY 19.00 ON THE DAY BEFORE THE SERVICE.
To. When two or more people are included in the same online reservation, or when the “online” reservation is made on behalf of third parties,
The person making the reservation (Customer) will be equated to an agent with respect to the other members of the group (Passengers) and, therefore, accepts, on their behalf, these conditions of service proposed by “Trapani Global Service”.
B. At the time of online booking, the customer declares and assures that all the data provided correspond to reality, are correct, complete.
C. The booking confirmation (Transport Voucher) is in all respects the travel ticket.
Via smartphone or tablet it must be shown to the driver of “Trapani Global Service” before each transfer.
The “Booking Request”, on the other hand, has no validity as a travel ticket.
D. It is the customer’s responsibility to check that all the data entered during the booking phase are actually those chosen by himself.
Any anomalies must be communicated by e-mail to trapaniglobalservice.com, before the service is carried out.
And. It is the Customer’s responsibility to provide a valid mobile phone number for at least one of the passengers, including any international area code, just in case,
Since the departure time from the agreed pick-up locations (pick-up) may vary in case of bad weather or heavy traffic or any other reason that prejudices the usual regular execution.
In the event that the passenger does not have a mobile phone, the phone number of the home or accommodation facility where the passenger is staying must be indicated.
Any change in the pick-up time will be notified by phone, text message and whatsapp.
It is, therefore, the responsibility of passengers to check any messages received on the mobile phone by “Trapani Global Service”.
No reservations will be made in which no telephone contact is indicated.
For pick ups (pickups) to be made at the airport stations, please note that drivers are authorized to wait for passengers for a maximum of 60 (sixty) minutes from the expected arrival time.
It will be up to the Customer and/or Passenger to write down the telephone number of the assigned driver, in fact, in case of schedule changes or any boarding delays for departure, to avoid loss of the transfer,
This delay must be promptly reported by phone and the new expected arrival time must be communicated.
In the event that there are delays in boarding or changes in schedules or other reasons that may cause the loss of the transfer without the Customer and/or Passenger having previously contacted “Trapani Global Service” or the assigned driver,
Nothing will be refunded to the Customer and/or Passenger.
F. All payments made can only be refunded if canceled by “Trapani Global Service”, except for payments made online by credit card, debit card, paypal or bank transfer, as they are already invoiced automatically.
G. The Legal Rights of the Customer may not under any circumstances be denied or diminished.
H. These General Conditions are subject to the provisions of Italian legislation.
For any dispute that may arise between the Customer and “Trapani Global Service” the Court of Trapani will be competent.
I. The shared shuttle service will be active every year from April 15 to October 15. Alternatively, the private transfer service remains active throughout the year.
Baggage room
If the Customer has golf bags or bikes with him, for which a surcharge may be provided, he must insert it in the appropriate spaces during the reservation.
In this case, given and considering the size of the luggage, customers will not be able to use a shared service but only a private transfer, as, for reasons of space it is not possible for us to accommodate other passengers.
Only one 10 kg bag and one 20 kg is allowed for each passenger.
For excess baggage there is a supplement of € 10.00 for each excess baggage.
In case of failure to notify “Trapani Global Service”, or its suppliers, may refuse to transport the objects not declared loss or damage to the luggage itself.
The luggage forgotten in the vehicle that carried out the transport service will be delivered to the address communicated by the Customer at his own expense.
Trapani Global Service is not authorized in any way to transport luggage without passengers, as required by Italian law.
“Trapani Global Service” will do everything to satisfy any special requests indicated in the appropriate space by its Customers, but is not, however, obliged to do so.
Transportation
To. Smoking and consuming any kind of food is not allowed on board the vehicles of “Trapani Global Service” and its suppliers.
The offender will be subject to a penalty of € 20.00 to be paid directly to the driver at the end of the ride.
If, even after the driver’s invitation, the passenger continues his conduct, the driver will be authorized to suspend the ride and drop off passengers who violate what is specified in point “a” of this paragraph mentioned above.
B. Drivers of “Trapani Global Service”, and any of its suppliers, may refuse to transport anyone who may be under the influence of alcohol or drugs and/or whose behavior is considered threatening to the driver himself, to the vehicles or to other passengers.
C. It is not allowed to introduce alcoholic beverages or narcotic substances in the vehicles used by “Trapani Global Service” with the intention of consuming them.
D. All vehicles of “Trapani Global Service”, and any of its suppliers, are regularly insured for civil liability towards third parties according to current legislation.
And. The transport of pets (Dogs or Cats) is allowed only if they travel with the appropriate carrier.
The carrier must have a maximum size of 50x40x30 cm. There is a supplement of € 10.00 each way for each animal transported.
And. For reservations of shared shuttle services departing from San Vito Lo Capo to the airports of Trapani and Palermo, due to the characteristics of the service, as the shuttle goes to the various passenger accommodations to pick them up, in order to avoid delays, all passengers must be ready at least 20 minutes before the departure time of the shuttle as booked.
F. For services departing from Trapani and Palermo airports to San Vito Lo Capo or Trapani, drivers can delay the departure up to a maximum of 60 minutes on the departure time of the booked shuttle.
G. In the event that, following a shared shuttle booking departing from Trapani and Palermo Airports to San Vito Lo Capo or Trapani, the flight accumulates such a delay that it cannot use the shuttle booked for the time slot indicated in the reservation, passengers will be protected again in the next possible shuttles until the last shuttle of the day at 8.30 pm. If the delay lasts beyond 8.30 pm, the shuttle service will no longer be carried out but will be transformed into a private transfer. It is the passenger’s responsibility to inform our company in a timely manner of flight delays, to allow us to better manage the unexpected. Otherwise we are no longer responsible for the delay of the shuttle.
CANCELLATIONS, CHANGES, REFUNDS
A. Cancellations must be made solely via email to info@trapaniglobalservice.com and will be confirmed via email. Cancellation requests must be received by 7:00 PM on the day prior to the scheduled service. If a cancellation confirmation is not received from one of our representatives via email, the service is considered confirmed. Failure to appear for the appointment without cancelling within the timeframe specified above will result in the obligation to pay the full cost of the trip. In the event of a no-show and non-payment, we will file a formal report with the Italian authorities. B. If the client does not receive the cancellation confirmation email, it is their responsibility to contact the “Trapani Global Service” offices by telephone. C. Any complaints must be submitted in writing via email to info@trapaniglobalservice.com within thirty days of the service being performed. D. No refunds will be issued for any electronic payments made via online PayPal, online credit card, online debit card, online prepaid card, or bank transfer. E. For bookings not cancelled within the timeframes specified in point “A” of this section, the client is required to pay for the service via a payment link or bank transfer. Bank transfers may be made to the following IBAN: IT43H0200816402000107354977.